Refund policy

Every Alameda Vibes piece is printed to order, just for you. Our returns follow the same rules as our print partner.

Damaged, defective or misprinted
If your order arrives damaged, defective or with a printing error, email hello@alamedavibes.com within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement. No return is needed.

Lost in the mail
If your order hasn't arrived, email us with your order number within 30 days of its estimated delivery date. We'll check with the carrier, and if it's confirmed lost, we send a new one free. If tracking says it was delivered but you can't find it, please check with neighbors and your post office first, then email us and we'll help with the carrier.

Wrong size, wrong color or change of mind
Because each piece is made to order, we can't accept returns or exchanges for size, color or change of mind. Please check the size guide before you order.

Wrong address
If the address on an order is wrong or incomplete, the package may come back to us. We'll ship it again once you confirm the address, and the second shipment is at your cost.

Cancellations
Need to cancel? Email us right away. We can cancel any order that hasn't gone into production yet.

Please email before sending anything back
Don't mail an item back without writing to hello@alamedavibes.com first.

Refunds
If we can't replace an item (for example, if it's out of stock), we'll refund you in full to your original payment method.

Questions? hello@alamedavibes.com